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Shelter Monitor

Fayetteville, NCFull-time
About the Job
Job Summary:
Assists residents staying in the Shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.
 
Essential Functions:
This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
 
Residential Management Responsibilities (60%):
  • Answers telephone and in a professional manner responds to questions regarding the shelter operations.
  • Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
  • Records statistics as instructed.
  • Provides information and referrals to appropriate community agencies.  
  • Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.
  • Supervise, prepare and distributes meal and shower tickets, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.
 
Housekeeping & Chore Distribution Responsibilities (20%):
Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).
 
Building Security Responsibilities (20%):
  • Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
  • Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
  • Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.

Other Responsibilities:
  • Verifies if clients are in the hospital as well as the length of their stay. 
  • Verifies residents case managements and any medical needs. 
  • Supervises daily cleaning of facility.
  • Informs supervisor of any referral issues as they arise.
  • Assists with seasonal program events as needed.
  • Performs other duties as assigned.

Must have at least 1 year experience performing security.
    About DeC 9 Staffing

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